FAQs - Refunds, Shipments, Return Policy and Events Policy

Plants: We hope that your plant shopping experience with us is a pleasant one! We aim to only present healthy, striving plants at the time of purchase. Due to the living nature of our plants, once a plant has left the store, all sales are final. If a pest or disease concern is found within 48 hours of purchase, please immediately email us photos (and a brief description) of the concern to shop@apottoplantin.com.

Large Plant Hold & Abandonment Policy

Customers who purchase large plants (pots 8" and above) may request a hold for pickup for up to 3 days from the date of purchase.

If the plant is not picked up within the 3-day hold period, it will be considered abandoned. At that point, the plant will be returned to active inventory and made available for resale after 7 days.

While the plant remains in our care, a 10% monthly plant sitting fee (based on the original purchase price) will be applied. This fee covers ongoing care, watering, and maintenance.

After 60 days, the order is considered forfeited. No refunds or store credits will be issued beyond this point, regardless of plant status.

We are not responsible for changes in plant condition during the holding period.

Tangible goods: APTPI is pleased to accommodate returns for any unused and unopened, in original condition merchandise up to 14 days after it is received. 

Please note, APTPI is not responsible for lost returns. Please include tracking for proof of return to confirm it's delivered to 'A Pot To Plant In' 4500 W Village Pl, Unit 2001, Smyrna, GA 30080. After inspection (unopened, undamaged, unused product), refunds will be processed minus a 10% restocking fee, and the refund amounts will not include shipping fee(s).

To notify us of a broken or damaged product on arrival, please contact us at shop@apottoplantin.com within 24 hours of delivery.

What is required for claim and/or replacement: 

For damaged shipments, please within 48 hours of delivery email the following:

1. 2 photos of the damaged item up close
2. a photo of the box, showing all packaging used to protect item(s)
3. a photo of the shipping label on the box

Services and events: Unfortunately, due to the nature of our events and workshops, we are unable to issue refunds once registration is complete (not even partials). This is because we finalize orders and make arrangements based on the number of attendees, and these resources cannot be returned. Additionally, deposits made to instructors or professionals are often non-refundable, which affects our ability to offer refunds. We appreciate your understanding and encourage you to contact us with any questions prior to registration.