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FAQs

Do you accept returns:

We hope that your plant shopping experience with us is a pleasant one! We aim to only present healthy, striving plants at the time of purchase. Due to the living nature of our plants, once a plant has left the store, all sales are final. If a pest or disease concern is found within 48 hours of purchase, please immediately email us photos (and a brief description) of the concern to shop@apottoplantin.com.

Order Status:

As we strive to efficiently process all orders, we regret to inform you that once an order is placed, cancellations may not be possible, especially during peak periods like launch days. Rest assured, each order includes shipping and tracking details, which will be communicated via email. Please allow up to 72 hours for the tracking information to reflect the current status.

It's important to note that while we provide tracking information, we are unable to take responsibility for any lost or stolen plants. If you encounter difficulties tracking your order, contacting the last available courier for further assistance is advisable.

Should you have any shipping-related inquiries or concerns, please don't hesitate to reach out to us at shop@apottoplantin.com. Your satisfaction is our priority, and we're here to assist you.