FAQs - Shipment and Return Policy
Plants: We hope that your plant shopping experience with us is a pleasant one! We aim to only present healthy, striving plants at the time of purchase. Due to the living nature of our plants, once a plant has left the store, all sales are final. If a pest or disease concern is found within 48 hours of purchase, please immediately email us photos (and a brief description) of the concern to shop@apottoplantin.com.
Tangible goods: APTPI is pleased to accommodate returns for any unused and unopened, in original condition merchandise up to 14 days after it is received.
Please note, APTPI is not responsible for lost returns. Please include tracking for proof of return to confirm it's delivered to 'A Pot To Plant In' 4500 W Village Pl, Unit 2001, Smyrna, GA 30080. After inspection (unopened, undamaged, unused product), refunds will be processed minus a 10% restocking fee, and the refund amounts will not include shipping fee(s).
To notify us of a broken or damaged product on arrival, please contact us at shop@apottoplantin.com within 24 hours of delivery.
What is require for claim and replacement:
For damaged shipments, please within 48 hours of delivery. Please email the following:
- a photo of the damaged item up close
- a photo of the box, showing all packaging used to protect item(s)
- a photo of the shipping label on the box
Services and events: Unfortunately, due to the nature of our events and workshops, we are unable to issue refunds once registration is complete (not even partials). This is because we finalize orders and make arrangements based on the number of attendees, and these resources cannot be returned. Additionally, deposits made to instructors or professionals are often non-refundable, which affects our ability to offer refunds. We appreciate your understanding and encourage you to contact us with any questions prior to registration.
